FTC Funeral Rule

Name

Phone

Funeral Home

FD License #1*

FD License #1 STATE ISSUED*

FD License #2 License Number

FD License #2 STATE ISSUED

FD License #3 License Number

FD License #3 STATE ISSUED

Academy of Professional Funeral Service Practitioner (APFSP)#

1. The Funeral Rule requires all “funeral providers” to give consumers accurate, itemized price information and various other disclosures about funeral goods and services.

A. True

B. False

2. The Funeral Rule prohibits:

A. Misrepresenting legal, crematory, and cemetery requirements.

B. Embalming for a fee without permission.

C. Requiring the purchase of a casket for direct cremation.

D.Requiring consumers to buy certain funeral goods or services as a condition for furnishing other funeral goods or services.

E. Engaging in other deceptive or unfair practices.

F. All of the above

3. Violation of the Funeral Rule can result in penalties of up to $40,654 per violation.

A. True

B. False

4. The Funeral Rule defines “funeral providers” as only those who are a licensed funeral director or the business is a licensed funeral home.

A. True

B. False

5. If a pre-need contract was entered into prior to the implementation of the Funeral Rule in 1984 and has not been modified after 1984, the Rule does not apply to it.

A. True

B. False

6. The General Price List (GPL) enables consumers to comparison shop and to purchase only the goods and services they want.

A. True

B. False

7. A General Price List should only be given to those individuals who have entered into an agreement to purchase funeral goods and services.

A. True

B. False

8. A General Price List should be given to someone who walks into your business as soon as you begin to:

A. Discuss the type of funeral or disposition that you can arrange.

B. Discuss the specific goods and services that you offer.

C. Discuss the prices of your goods and services.

D. A, B, and/or C

9. The consumer is allowed to keep and take the General Price List with him or her.

A. True

B. False

10. The General Price List should contain the following identifying information:

A. The name, address, and telephone # of the funeral provider’s place of business, including (where relevant) the address and telephone # for each branch.

B. The caption “General Price List.

C. The effective date of the price list.

D. The names of each funeral provider in that respective location.

E. A, B and C

11. The Rule also requires that the General Price List contains which of the following disclosures:

A. The consumer’s right to select only the goods and services desired.

B. Embalming is not required by law.

C. Alternative containers can be used for direct cremation.

D. The basic services fee.

E. The casket price list.

F. The outer burial container price list.

G. All of the above are noted as disclosures.

12. Sixteen items of goods and services have been identified under the Rule that should be included on the General Price List, along with the price for each item, some of which are:

A. Direct cremation

B. Embalming

C. Hearse

D. Limousine

E. Immediate burial

F. Use of equipment and staff for graveside service

G. Use of facilities and staff for viewing

H. All of the above represents several of the 16 specified items of goods and services that are required on the General Price List

13. The Rule allows for alternative price list for special groups such as children and infants, government agencies, and religious groups and memorial societies, however, you do not have to comply with the Funeral Rule for these special groups.

A. True

B. False

14. If you do not list the retail price of each casket on your General Price List, then you must prepare a separate printed or typewritten Casket Price List (CPL), which should include:

A. The name of your business

B. The caption “Casket Price List”

C. The effective date for the Casket Price List

D. The retail price of each casket and alternative container that does not require special ordering, with enough information to identify it.

E. All of the above

F. Only A, C and D

15. Similar to the General Price List, you must give the consumer a Casket Price List to keep.

A. True

B. False

16. If you sell outer burial containers and do not list the retail price of each such container on your General Price List, you must prepare a separate printed or typewritten Outer Burial Container Price List (OBC Price List).

A. True

B. False

17. If you use the Outer Burial Container Price List, you must:

A. Show this price list to all persons asking about outer burial containers or their prices.

B. Offer this price list when you begin to discuss outer burial containers, but before showing the containers.

C. Allow consumers to look at the price list before discussing their options or seeing the actual containers.

D. All of the above

E. Only A and C

18. The Statement of Funeral Goods and Service Selected is an itemized list of the goods and services that the consumer has selected during the arrangements conference and allows consumers to evaluate their selections and make any desired changes.

A. True

B. False

19. On the Statement of Funeral Goods and Services Selected, items can be lumped together if they are listed separately on the General Price List.

A. True

B. False

20. On the Statement of Funeral Goods and Services Selected, the following disclosures must be noted on the Statement concerning:

A. Legal requirements

B. Reason and need for embalming

C. Cash advance items

D. All of the above

E. Disclosures are not necessary on the Statement

21. The Funeral Rule does not require you to give consumers who telephone your place of business and ask about your prices or offerings information from your General Price List, Casket Price List, and Outer Burial Container Price List as they should come in to the business in person to seek this information.

A. True

B. False

22. The Funeral Rule prohibits specific misrepresentation in several areas. Select the letter that defines all of the areas:

A. Embalming, Outer Burial Container, Legal & Cemetery Requirements, Cash Advance Items

B. Casket for Direct Cremation, Cash Advance Items, Preservative & Protective Value Claims, Embalming

C. Embalming, Casket for Direct Cremation, Outer Burial Container, Legal & Cemetery Requirements, Preservative & Protective Value Claims, Cash Advance Items

D. Embalming, Casket for Direct Cremation, Outer Burial Container, Cash Advance Items

23. When it comes to what consumers cannot be required to purchase, the Rule states that:

A. Consumers cannot be required to purchase unwanted or unneeded goods and services to get the item that they do want.

B. Consumers must be able to choose only the goods and services that they want (however certain limited exceptions are allowed as identified by the Rule).

C. Prices cannot be altered based upon the particular selections of each customer, although the Rule allows for the following three exceptions: the one non-declinable basic fee; items required by law; and impossible, impractical or excessively burdensome requests.

D. All of the above

E. None of the above

24. The Rule states that you cannot charge a fee for embalming under any circumstance.

A. True

B. False

25. The Rule states that price lists must be kept for at least one year from the date it was last distributed to customers and that copies of each completed Statement of Funeral Goods & Services Selected must be kept for at least one year from the date of the arrangements conference.

A. True

B. False

26. The Rule requires comprehension of disclosures, as follows:

A. All required disclosures to consumers must be made in a clear and conspicuous manner.

B. All disclosures must be legible.

C. Price lists cannot include any information that alters or contradicts the information the Rule requires to be given in those price lists.

D. All of the above

E. Only A and B

Please enter the text above.

Be sure that all questions are answered. Once completed, click Submit. You will get your course results immediately. If you passed, your course results will be emailed to MSFDA and payment details will be emailed to you. If you failed the exercise, you may re-take it. Once the course fee is paid and processed, a continuing education certificate indicating successful completion of this course will be emailed to you directly. Thank you for taking our online course.

Time is Up!