1. Each family should be served in a professional and caring manner by the funeral professional who will also be respectful of the family’s wishes and confidences, as well as being honest and fair in all dealings with the family and being considerate of lesser means?
2. The funeral professional shall provide services to families without regard to:
3. A licensed funeral professional may refuse, withhold from, deny or discriminate against an individual with regard to the provision of professional services if the individual is HIV positive.
4. The funeral professional shall confirm that the arrangement or pre-arrangement is in strict conformance with the law, statute or regulations governing the right of interment.
5. A funeral professional can be the owner or beneficiary of an insurance policy purchased to fund a pre-need funeral contract.
6. The funeral professional has the right to refuse to surrender custody of a dead human body on the demand of a person who is entitled to custody.
7. A funeral professional shall not use any funeral merchandise previously used and sold without prior permission of the person selecting or paying for the use of the merchandise.
8. The following are part of the Code of Professional Responsibility for service to families:
9. A funeral professional shall:
10. A funeral professional shall only allow embalmers, apprentices and interns, who are licensees to the extent required by state law, to embalm human remains.
11. A funeral professional shall not:
12. A funeral professional may sell or offer to sell any share, certificate or interest in a mortuary science business with a promise to offer to perform services to the buyer at a cost less than offered to the general public.
13. A funeral professional is in violation in his/her obligation to the public when he/she:
14. A funeral professional is allowed to pay a commission or something of value to third parties, such as medical personnel, nursing home and hospice organizations or employees, clergy, government officials or others, to secure deceased human remains for funeral or disposition services.
15. It is a violation to fail, after proper demand and in accordance with applicable law, to refund promptly, any payment received under a preneed contract with interest.
16. A funeral professional engaging in the profession of funeral directing or embalming shall hold all necessary licenses to engage in such businesses.
17. A funeral professional shall not knowingly make a false statement on a death certificate.
18. A funeral professional shall comply with all federal, state or local laws, rules and regulations governing or impacting the practice of funeral service or any provision of the laws or regulations regarding cremation.
19. A funeral professional must comply with:
20. A funeral professional must know, understand and comply with all applicable OSHA and EPA rules, regulations, laws and standards in the practice of mortuary science.